Return & Refund Policy
Eligible products may be returned within 30 days of delivery for a no-reason refund. We want customers to shop confidently and contact us if an order issue occurs.
Return Window30 days after delivery
Refund TimingApproved refunds are issued within 5 business days
How to Request a Return
- Email [email protected] with your order number and the email address used for purchase.
- Tell us which item you want to return and include photos if the product is damaged, defective, expired, or incorrect.
- Wait for return instructions before sending the package back.
Return Conditions
Items should be returned in their original condition whenever possible. Skincare, beauty, body care, or personal care products that are opened, used, expired, damaged by misuse, altered, or returned with damaged packaging may not be eligible for a full refund.
Please keep product packaging, seals, labels, and order details until you are sure you want to keep the product.
Return Address
OSEA Venice Skincare Studio Returns
1732 Abbot Kinney Blvd, Venice, CA 90291, USA
If you are not sure whether this address applies to your order, contact us first at [email protected] and we will confirm the correct return instructions.