Privacy

Privacy Policy

OSEA Venice Skincare Studio respects customer privacy. This policy explains what information we collect, how we use it, and how customers can contact us with privacy questions.

Information We Collect

  • Contact details such as name, email address, phone number, billing address, and shipping address.
  • Order details such as products purchased, payment status, delivery details, return requests, and refund requests.
  • Skincare preference information you choose to provide, such as product type, skin concerns, routine needs, or product selection questions.
  • Website information such as browser type, device information, IP address, pages viewed, referral sources, search terms, and cookie data.
  • Customer service information such as messages, photos, or details you provide when contacting us about an order or product issue.

How We Use Information

We use customer information to process orders, arrange shipping, provide support, respond to product and return questions, prevent fraud, improve our website, and send service-related communications. Promotional messages may be sent only where permitted.

Payments, Cookies, and Service Providers

Payment details are processed by secure third-party payment providers. We may use cookies to support cart and checkout functions, remember preferences, analyze traffic, and improve the shopping experience. We may share information with trusted providers such as payment processors, shipping carriers, website hosting providers, analytics providers, fraud prevention tools, and customer service tools.

Security and Choices

We use reasonable measures to protect personal information, but no online system can be guaranteed to be completely secure. Depending on your location, you may request access, correction, or deletion of certain personal information by contacting us.

Children’s Privacy

Our website is intended for purchases made by adults. We do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

OSEA Venice Skincare Studio | 1732 Abbot Kinney Blvd, Venice, CA 90291, USA | [email protected] | +1 310-985-1447